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Observation Memos



Memo #1: Empathy
Memo #2: Affirm Others
Memo #3: Seeing Yourself as Others See You
Memo #4: Self-Esteem
Memo #5: Entitlement Attitude
Memo #6: Email
Memo #7: Trustworthiness
Memo #8: Please and Thank You
Memo #9: Solidarity...what a wonderful word!
Memo #10: Good Service
Memo #11: Trust
Memo #12: Expectations
Memo #13: Quiet
Memo #14: Affirmative Civility
Memo #15: Forgiveness in the Workplace
Memo #16: Expectiations
Memo #17: Our intuition tells us that
Memo #18: Ombudsman Service
Memo #19: Self-Righteousness
Memo #20: Assertiveness